Privacy Policy

Scope

This policy explains what personal data we collect, why we collect it, how we use and store it, who we share it with, and your rights. It applies to our website, enquiries by phone/email, and our in-person quoting and installation services.

Data we collect

• Identity data: name, company, job title.
• Contact data: address, email, telephone, preferred contact method.
• Project & site data: property access notes, measurements, photos you provide, drawings, specifications.
• Transaction data: quotes, invoices, payments, VAT info.
• Communications: emails, messages, call notes.
• Technical data (website): IP address, device, browser, pages viewed, and cookies (see Cookies section).
• Marketing preferences: opt-in/opt-out status.

How we use your data & legal bases

Sharing your data

We share personal data only when necessary:

• Service providers acting as processors (e.g., website hosting and IT support, email and file storage, payment processors, delivery partners, subcontractors such as qualified electricians). They must follow our instructions and keep data secure.
• Professional services (accountants, insurers, legal advisers).
• Marketing tools (subject to consent/opt-out): Google, Meta, and similar platforms.
• Authorities where required by law or to defend legal claims.

Some providers may process data outside the UK. Where this occurs, we rely on adequacy regulations or appropriate safeguards (e.g., International Data Transfer Agreement or Standard Contractual Clauses).

Retention

• Quotes and correspondence: 24 months from last contact if no contract is formed.
• Project and invoice records: 7 years for tax and accounting.
• Warranty records: for the warranty term plus 1 year.
• Marketing preferences: until you opt out or data becomes inactive (we review annually).
• Cookies: per table below or your browser settings.

Security

We use technical and organisational measures proportionate to risk, including access controls, encryption at rest and in transit where appropriate, least-privilege permissions, staff awareness, device security, and regular backups.

Cookies

Cookies are small files placed on your device. We use essential cookies to make the site work, plus (with consent) analytics and advertising cookies. You can change your preferences in your browser and, where implemented, via our cookie banner.

Typical cookies we may use

Managing cookies: Most browsers let you block or delete cookies. Disabling some cookies may affect site functionality.

Your rights

• Access your data and receive a copy.
• Rectify inaccurate or incomplete data.
• Erase data (“right to be forgotten”) in certain cases.
• Restrict processing in certain cases.
• Data portability for information you provided to us.
• Object to processing based on legitimate interests or direct marketing.
• Withdraw consent at any time (where relied upon).
• Complain to the ICO at ico.org.uk.

To exercise your rights, contact: paul@perimeterfencingandgates.co.uk. We may need to verify your identity before responding.

Project photos & marketing

We often photograph completed projects for records and quality control (legitimate interests). We will not publish images that clearly identify you or your address without your consent. You can withdraw consent at any time.

Payments

If you pay by bank transfer or card, limited payment data may be processed by our bank or payment provider. We do not store full card details.

Changes to this notice

We may update this privacy policy to reflect changes in law or our operations. The latest version will always be published on this page and dated at the top.

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